Enterprise Digital Transformation Strategy – American Water Works (AWK)
Developed enterprise-wide AI, IoT, and blockchain transformation roadmap with measurable improvements including 15% reduced water loss
Role
Strategy Consultant & Digital Innovation Lead
Timeframe
Fall 2024
Team Size
4 consultants and strategists
Tools & Technologies
Key Impact
15% reduced water loss, 10% CSAT uplift, and 50% faster compliance
Context
AWK faced operational inefficiencies, compliance challenges, and customer experience issues with legacy systems limiting modernization of water utility operations.
Problem
Legacy systems limited modernization of water utility operations, impacting efficiency, compliance, and customer satisfaction.
Approach
Designed phased roadmap with AI, IoT, and blockchain integration
Developed cloud data lake architecture using Azure and Databricks
Created blockchain billing system for transparent water usage tracking
Implemented SCADA system integration for real-time monitoring
Established comprehensive change management and training programs
Outcome
Proposed measurable improvements including 15% reduced water loss
Designed system for 10% customer satisfaction uplift
Created framework for 50% faster regulatory compliance
Positioned AWK to become digital leader in water sector
Next Steps
Pilot predictive maintenance system in limited regions
Implement blockchain billing in select customer segments
Scale IoT sensor deployment across distribution network